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Noticeboard

December 2018 The Creamer Fund raffle will be held here 10-19 December.  Any suitable prizes will be gratefully received and can be left with our reception team.  CREAMER are looking for Volunteers to assist selling tickets 10-19.  Please leave your contact number with reception and their Social Secretary Sylvia Gould will contact you. 

Extended Access and Care Navigation Update

The new care navigation system has been working really well so far. We are delighted that a pharmacist and an advanced nurse practitioner have now joined our team. In addition to these in-house appointments, there are also extended access appointments that our patients can access at weekends and in the evenings. These are held in Chelmsford, Halstead and Braintree. Please ask reception if you would prefer to see someone out of our opening hours at another location.

Aug 2018

Care Navigation

The Freshwell Management have recently been finding ways to diversify the clinical team at the surgery to add further expertise and capacity. Since February we have had an MSK specialist and from next month we will have a pharmacist available in-house. We also hope to recruit a nurse practitioner in the near future. On 3rd Sept we will be introducing a national process called Care Navigation. This involves the reception team asking why you are requesting an appointment. This information will be used to ensure that you are directed to the most appropriate clinician or service. When asked, please give a brief reason eg knee pain or medication review. Please be assured that all staff at Freshwell sign a confidentiality agreement and understand the importance of keeping your information safe and secure.

July 2018

Your Data Matters to the NHS

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. 

Since May 2018, the strict rules about how this data can and cannot be used were strengthened.  The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning. 

To find out more visit: www.nhs.uk/your-nhs-data-matters or call 0300 303 5678

If you have already opted out of data sharing you will NOT need to opt out again.

May 2018

With the General Data Protection Regulations (GDPR) coming into effect from 25th May 2018 we have been busy updating our policies to reflect the increased security surrounding your data.  As part of our on-going commitment to data security you can now read and download our privacy notice along with our information leaflet on our website under further information or click here

http://www.freshwell.co.uk/info.aspx?p=7

April 2018

NHS England have advised the Mid Essex Clinical Commissioning Group that they must encourage all member practices to reduce the money spent on prescribing OTC (Over the Counter) medicines.

In the first instance, we will no longer be prescribing the following medicines to patients aged 18 year and over: cetirizine & loratadine tablets, sodium cromoglicate eye drops, beclometasone (beconase) or fluticasone (flixonase) nasal sprays.  You will need to buy these from a chemist in future.

Click here for further information http://www.freshwell.co.uk/info.aspx?p=6

 

February 2018

When you book an appointment, please let the receptionist know a brief reason why you need to see a clinician. This will allow them to book you in with the most appropriate person. Thanks to CREAMER funding, we now have a Orthopaedic Specialist Practitioner working here twice a week. He is able to give advice regarding musculoskeletal injuries. You can book to see him directly without a referral from one of our doctors.

January 2018

Think #3beforeGP

The Royal College of General Practitioners is currently running a campaign asking everyone to help alleviate the pressure on GP Practices across the UK.  It simply asks you to consider....

Before making a GP appointment, can I?

1) self-care

2) use NHS Choices or a similar reputable UK resource

3) seek advice from a pharmacist

December 2017

To improve communication we are introducing a new FREE text message appointment booking confirmation and reminder service for all patients aged 18yrs and over.  If you would like to be included in this service please make sure we have your current mobile number.

If we already have your mobile phone number you will receive a text messaging asking if you would like to opt in/out of this service.  If you choose to opt out this can be done by a simple return of text, but you can always opt in at a later date if you change your mind.

If you remain opted in you will start to receive text messages to confirm your appointment giving you the option to cancel your appointment directly by return of text.

Our plan is to expand this service to allow us to inform you if a clinic has been cancelled, the flu jabs are now available or if the Doctor would like you to book an appointment to discuss recent test results.

Please help us to keep your records up to date by informing us on any changes to your mobile telephone numbers to ensure you continue to be included in this text messaging service.

October 2017

Our children's flu vaccines have now arrived. Children who were 2 or 3 on 31st August 2017 are eligible. Please ring for an appointment if you would like your child vaccinated. Primary school aged children will be vaccinated at school.

We have now installed hearing loops at both the reception and dispensary counters. We would like to thank The CREAMER Fund for financing this important improvement to our practice for patients who are hard of hearing. We have added signs to each counter to help them know where to stand for the best reception. There is also a portable device available for use in the consultation rooms. Please ask at reception if you would like this to be made available when seeing a doctor or nurse. the portable device can be used without a hearing aid if necessary.

September 2017

We are now taking bookings for our flu clinic on Saturday 7th October. Eligible ADULT patients (over 65s, pregnant women, carers, patients with certain chronic diseases, immunosuppressed and obese patients) should phone reception to book. Further information relating to flu vaccinations for children will follow shortly.

August 2017

Our Summer 2017 Newsletter is now on the website and available to download.  Head over to the newsletters page to find what has been happening behind the scenes at Freshwell Health Centre.

4th July 2017

Building works are currently underway at the surgery. Because we are having a new reception counter fitted the main entrance is not in use. Please follow the signs to enter at the rear of the building. We apologise for any inconvenience this may cause.

June 2017

Please note that due to a technical error on the website previous news items have been lost.

General Data Protection Regulations (GDPR)

Freshwell Health Centre

PRACTICE PRIVACY NOTICE FOR PATIENTS

(Created May 2018)

 

What is a Privacy Notice?

 

This privacy notice explains why we, as a practice, collect information about our patients and how we use that information.

 

Providing a ‘Privacy Notice’ is a way of stating the Practice’s commitment to being transparent and is a part of fair processing. It includes information on:

 

  • What information are we collecting?
  • Who collects the data?
  • How is it collected?
  • Why do we collect it?
  • How will we use the data?
  • Who will we share it with?
  • What is the effect on the individuals?
  • Your rights as an individual to object or complain?

 

Principles

 

The principles of data protection are broadly the same under the old Data Protection Act 1998 (DPA) and the new General Data Processing Regulation (GDPR). The practice must process personal data in a fair and lawful manner. In practice, this means that the Practice must;

  • have legitimate reasons for the use or collection of personal data
  • not use the data in a way that may cause adverse effects on the individuals (e.g. improper sharing of their information with 3rd parties)
  • be transparent about how you the data will be used, and give appropriate privacy notices when collecting personal data
  • handle personal data only as reasonably expected to do so
  • make no unlawful use of the collected data

 

Data Controller and Data Officer

 

Under GDPR, the Data Controller is the person who has responsibility for ensuring that the data we collect, process and share is handled lawfully. Our Data Controller is Dr Richard Meakin.

Under GDPR, the Data Officer is an expert who can provide guidance and support for organisations. This practice is part of Mid Essex Clinical Commissioning Group and the Data Officer is an employee of that group.

 

Notification

 

Organisations that store or process personal data have to register with the Information Commissioner to describe the purpose of which they process personal and sensitive information.  This information is publicly available on the Information Commissioners Office website www.ico.org.uk  The practice is registered with the information Commissioners Office (ICO).

What Information do we Collect and How is it Stored?

 

The health care professionals who provide you with care maintain records about your health and any treatment or care you have received (e.g. NHS Hospital Trust, GP Surgery, Out of Hours Services, etc). These records help to provide you with the best possible healthcare. NHS health records may be processed electronically, on paper or a mixture of both; a combination of working practices and technology are used to ensure that your information is kept confidential and secure. Records held by this GP practice may include the following information:

  • Details about you, such as date of birth, address and next of kin
  • Any contact the practice has had with you, including appointments (emergency or scheduled), clinic visits, etc.
  • Notes and reports about your health
  • Details about treatment and care received
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you
  • Administrative information such as complaints, letters explaining that you have moved out of our area etc.
  • Recordings of phone calls and Images from our CCTV

 

Why do we Store Personal Data?

 

The practice collects and holds data for the purpose of providing effective healthcare services to our patients in a safe environment.

 

Fair Processing

 

The practice manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in England such as the Department of Health, The British Medical Association and the General Medical Council. Fair Processing means that the Practice has to be clear and open with people about how their information is used.

 

Every staff member who works for an NHS organisation has a legal obligation to maintain the confidentiality of patient information. All of our staff and contractors receive appropriate and regular training to ensure they are aware of their personal responsibilities and have legal and contractual obligations to uphold confidentiality, enforceable through disciplinary procedures. Only a limited number of authorised staff have access to personal information where it is appropriate to their role and is strictly on a need-to-know basis. We maintain our duty of confidentiality to you at all times. We will only ever use or pass on information about you if others have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

 

Sometimes the Practice shares information with external organisations. These include:

  • NHS Trusts
  • Specialist Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers including Community Services Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services and Local Authorities
  • Education Services, Police and Fire and Rescue Services
  • Other ‘data processors’ such as IT support, producers of Clinical Software

We can disclose personal information if:

  1. It is required by law
  2. You provide consent - either implicitly or for the sake of their own care, or explicitly for other purposes
  3. It is justified to be in the public interest

Some information will be shared centrally and used for statistical purposes (eg to review the uptake and effectiveness of a screening program).  We take strict and secure measures to ensure that the minimal data is shared for the purpose. 

If a patient has had NHS treatment, their personal information may be shared within a secure and confidential environment for invoicing purposes. This means sharing identifiable information such as name, address, date of treatment etc. to enable the billing process.

If you provide us with your mobile phone number we may use this to send you reminders about any appointments or other health screening information being carried out.

Our website uses cookies to optimise your experience.

Phone calls and CCTV images are recorded for training and security purposes.

 

Risk stratification is a process used for identifying and managing patients who are at high risk of requiring emergency or urgent care. Information may be used for clinical audit purposes to monitor the quality of service provided. These processes enable your GP to focus on preventing ill health and not just the treatment of sickness. If necessary your GP may be able to offer you additional services. Typically this is because patients have a long term condition such as COPD, cancer or other medical condition at risk of sudden worsening.

 

The practice is active for Clinical Research. Sometimes your information may be used for assessing your suitability for inviting you to be involved in clinical research studies. The practice will always gain your consent before releasing your personal information.

 

Keeping Data up to Date

 

We have a duty to keep personal data as up to date as is possible. It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.

 

Proactive Planning and Privacy Impact Assessments

 

It is important that security of data and ensuring that we work in a safe and legal way is part of the planning process in any new projects or developments. The practice will carry out an Impact Assessment when changing the way we work to ensure the safety of your personal data.

 

Retaining Data

 

Under GDPR data should not be stored for longer than is necessary. The practice has a policy for the retention period of the different types of data it stores.

Access to Personal Information

 

The GDPR gives patients the right to view any information held about them – the ‘Subject Access Right’ (SAR). This does not have to be in writing but we will need to check your identity to make sure you are the person who is entitled to see the data. There is no longer a charge for SARs. Other than in exceptional circumstances, SARs should be completed within one month.

 

Right to Opt out of Data Sharing, to have Inaccuracies Corrected and to have Data Moved.

 

You can object to your personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

 

Should you have any concerns about how your information is managed, or wish to opt out of any data collection at the practice, please contact the practice, or your healthcare professional to discuss how the disclosure of your personal information can be limited.

 

Patients have the right to change their minds and reverse a previous decision. Please contact the practice, if you change your mind regarding any previous choice.

 

When the practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start. We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.

 

Patients have a right to have any inaccuracies in their data deleted and corrected.

 

Patients have the right to move their data to another data controller (eg another GP Practice)

 

Right to Complain and Reporting of Breaches

 

Patients have a right to complain if they are not happy with the way their data is managed. Please contact a member of the management team if you would like any more information or to make a complaint.

We have a duty to record any minor breaches of confidentiality and report any serious breaches to the ICO within 72 hours.

 

Sending Information Outside of the EU

 

There are strict regulations about what data can be sent outside of the EU. If you are planning to emigrate outside of the EU you may want to consider making a request for a copy of your medical records before you leave.

 

Further information

 

The Information Commissioner’s Office is the Regulator and offers independent advice and guidance on the law and personal data, including your rights and how to access your personal information. For further information please visit the www.ico.org.uk  

If you would like to download a copy of our privacy notice and other helpful information GDPR leaflet, please click the links to PDF versions of these below.

Privacy Notice May 2018

GDPR Information Leaflet

 



 
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