When We Are Closed
If you have an urgent, life threatening emergency, please phone 999 to request an ambulance.
For other medical matters that you do not think will wait until the surgery re-opens, please phone 111. This will connect you with the NHS111 service where a call handler will assess the severity of the problem. They will either call an ambulance, contact an out of hours GP or ask you to contact the practice when we re-open. Calls to this service are free from both mobiles and landlines.
If NHS111 contact an out of hours GP to assist you, our local out of hours medical cover will be provided by Primecare from 1st April 2017, which is based in Chelmsford. The receptionist will relay the NHS111 information to the doctor on duty and the doctor will phone you back as soon as possible. The doctor will respond in one of three ways:
You may be given advice and asked to contact the doctor again if you deteriorate.
- You may be asked to come to the Out of Hours Centre in Braintree, Halstead or Chelmsford.
- The doctor may visit you at home.
How the doctor responds will depend on the doctor's assessment of your problem and what is the most appropriate way of dealing with it at the time.