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Noticeboard

September 2018

Extended Access and Care Navigation Update

The new care navigation system has been working really well so far. We are delighted that a pharmacist and an advanced nurse practitioner have now joined our team. In addition to these in-house appointments, there are also extended access appointments that our patients can access at weekends and in the evenings. These are held in Chelmsford, Halstead and Braintree. Please ask reception if you would prefer to see someone out of our opening hours at another location.

Aug 2018

Care Navigation

The Freshwell Management have recently been finding ways to diversify the clinical team at the surgery to add further expertise and capacity. Since February we have had an MSK specialist and from next month we will have a pharmacist available in-house. We also hope to recruit a nurse practitioner in the near future. On 3rd Sept we will be introducing a national process called Care Navigation. This involves the reception team asking why you are requesting an appointment. This information will be used to ensure that you are directed to the most appropriate clinician or service. When asked, please give a brief reason eg knee pain or medication review. Please be assured that all staff at Freshwell sign a confidentiality agreement and understand the importance of keeping your information safe and secure.

July 2018

Your Data Matters to the NHS

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. 

Since May 2018, the strict rules about how this data can and cannot be used were strengthened.  The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning. 

To find out more visit: www.nhs.uk/your-nhs-data-matters or call 0300 303 5678

If you have already opted out of data sharing you will NOT need to opt out again.

May 2018

With the General Data Protection Regulations (GDPR) coming into effect from 25th May 2018 we have been busy updating our policies to reflect the increased security surrounding your data.  As part of our on-going commitment to data security you can now read and download our privacy notice along with our information leaflet on our website under further information or click here

http://www.freshwell.co.uk/info.aspx?p=7

April 2018

NHS England have advised the Mid Essex Clinical Commissioning Group that they must encourage all member practices to reduce the money spent on prescribing OTC (Over the Counter) medicines.

In the first instance, we will no longer be prescribing the following medicines to patients aged 18 year and over: cetirizine & loratadine tablets, sodium cromoglicate eye drops, beclometasone (beconase) or fluticasone (flixonase) nasal sprays.  You will need to buy these from a chemist in future.

Click here for further information http://www.freshwell.co.uk/info.aspx?p=6

 

February 2018

When you book an appointment, please let the receptionist know a brief reason why you need to see a clinician. This will allow them to book you in with the most appropriate person. Thanks to CREAMER funding, we now have a Orthopaedic Specialist Practitioner working here twice a week. He is able to give advice regarding musculoskeletal injuries. You can book to see him directly without a referral from one of our doctors.

January 2018

Think #3beforeGP

The Royal College of General Practitioners is currently running a campaign asking everyone to help alleviate the pressure on GP Practices across the UK.  It simply asks you to consider....

Before making a GP appointment, can I?

1) self-care

2) use NHS Choices or a similar reputable UK resource

3) seek advice from a pharmacist

December 2017

To improve communication we are introducing a new FREE text message appointment booking confirmation and reminder service for all patients aged 18yrs and over.  If you would like to be included in this service please make sure we have your current mobile number.

If we already have your mobile phone number you will receive a text messaging asking if you would like to opt in/out of this service.  If you choose to opt out this can be done by a simple return of text, but you can always opt in at a later date if you change your mind.

If you remain opted in you will start to receive text messages to confirm your appointment giving you the option to cancel your appointment directly by return of text.

Our plan is to expand this service to allow us to inform you if a clinic has been cancelled, the flu jabs are now available or if the Doctor would like you to book an appointment to discuss recent test results.

Please help us to keep your records up to date by informing us on any changes to your mobile telephone numbers to ensure you continue to be included in this text messaging service.

October 2017

Our children's flu vaccines have now arrived. Children who were 2 or 3 on 31st August 2017 are eligible. Please ring for an appointment if you would like your child vaccinated. Primary school aged children will be vaccinated at school.

We have now installed hearing loops at both the reception and dispensary counters. We would like to thank The CREAMER Fund for financing this important improvement to our practice for patients who are hard of hearing. We have added signs to each counter to help them know where to stand for the best reception. There is also a portable device available for use in the consultation rooms. Please ask at reception if you would like this to be made available when seeing a doctor or nurse. the portable device can be used without a hearing aid if necessary.

September 2017

We are now taking bookings for our flu clinic on Saturday 7th October. Eligible ADULT patients (over 65s, pregnant women, carers, patients with certain chronic diseases, immunosuppressed and obese patients) should phone reception to book. Further information relating to flu vaccinations for children will follow shortly.

August 2017

Our Summer 2017 Newsletter is now on the website and available to download.  Head over to the newsletters page to find what has been happening behind the scenes at Freshwell Health Centre.

4th July 2017

Building works are currently underway at the surgery. Because we are having a new reception counter fitted the main entrance is not in use. Please follow the signs to enter at the rear of the building. We apologise for any inconvenience this may cause.

June 2017

Please note that due to a technical error on the website previous news items have been lost.

Ordering Repeat Prescriptions

When ordering a repeat prescription please clearly state your name, date of birth or patient number and the name of the medication required. Please allow at least two, preferably three working days (not including weekends and bank holidays) for us to order your medication from the wholesaler and make up your prescription.

If you wish to collect your prescription on a Saturday please let us know when ordering. 

We advise patients to allow additional time when ordering repeats at Christmas and Easter. These are particularly busy times for both the surgery and the wholesalers.

Ordering via the internet is the most accurate, secure and speedy way to order your repeat prescription.

The range of options for ordering repeat prescriptions at Freshwell Health Centre are:

  • Via our website in one of two ways:
    • 1) Please ask at reception for a leaflet on how to register for SystmOnline. Once you are registered, then you can click on the "SystmOnline" image at the bottom of this page to order repeat prescriptions or book doctor appointments 24 hours a day / 7 days a week.
    • 2) You can also request medication by clicking on the "repeat prescriptions" icon on the bottom of our home page.
  • By placing a slip in the jug by the reception counter or through our letter box if we are closed
  • By post to Freshwell Health Centre, Wethersfield Road, Finchingfield, Essex, CM7 4BQ 
  • By email to freshwell.dispensary@nhs.net(Please write ‘repeat request’ in the subject line)
  • By Fax to 01371 811282 

Written requests are easier and safer for our dispensary staff to manage as they avoid the problems of drugs with names that are difficult to pronounce and minimise the possibility of errors.  Please help our staff by using a written request rather than the phone line. Please do not phone the main surgery line to order a repeat prescription.

If a doctor prescribes a new medication during a consultation, this will be available immediately.

Collecting Repeat Prescriptions

As we are a rural practice, we are able to dispense to almost all of our patients. The dispensary is open during the following hours:

Monday             8.00am – 1.00pm           and       2.00pm – 6.30pm

Tuesday            8.00am – 1.00pm           and       2.00pm – 6.30pm

Wednesday       8.00am – 1.00pm           and       2.00pm – 6.30pm

Thursday          8.00am – 11.00am*        and       2.00pm* – 6.30pm

Friday               8.00am – 1.00pm           and       2.00pm – 6.30pm

* The Practice is closed on the last Thursday of the month between 11 a.m. and 3pm.

Prescriptions can also be collected on a Saturday onlyif this has been pre-arranged. Please tell us when ordering the prescription that you wish to collect it on Saturday. It will then be placed behind reception for collection. Please note, there is NOT a dispenser on duty on a Saturday and queries about repeat prescriptions cannot be dealt with.

Unused medication should be disposed of carefully. If we have dispensed the medication we can dispose any unused items. Please take the medication to the Dispensary (Monday to Friday only). We are not allowed to dispose of medication dispensed by other organisations - please take these items to a pharmacy for safe disposal.

Click on the link below to access our on-line services.

 
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