Noticeboard

CLOSING FOR STAFF TRAINING

Please be aware that on Thursday 20th May 2021 the Surgery and Dispensary will be closing at 1pm for staff training.  We will re-open at 8am on Friday 21st May. 

If you need medical advice and support when we are closed please contact NHS111.  If you have a life threatening emergency please dial 999. 

TELEPHONE PROBLEMS

We appear to have some technical issues with our phone system this morning - we are open until 1pm today 28/04/2021 before staff training.  We hope to solve the issues asap but you can still contact us via eConsult if you need advice today.    Please use the link on our home page.  

Appointment Pressures

We are experiencing exceptionally high demand for our GP appointments and we know this has a knock on effect for you our patients.

To help us help you we would encourage all patients to utilise our eConsult service available via this website, to confidentially contact the practice with routine and urgent but not medical emergency queries.  

This service has been designed to help your GPs manage and assess your healthcare needs efficiently.  If you use this service before 2pm we aim to contact you back the same day.  

Thank you for your ongoing support and understanding. 

March 2021

Dispensary Update

We are pleased to announce that from Monday 29th March our dispensary hours are changing.  You will be able to collect medication between 9am until 1pm and 2pm - 6pm Monday to Friday. 

Thank you everyone for your continued support and kindness to our staff during the last 12 months.

Don't forget that the Dispensary and Surgery will be closed from 1pm on Wednesday 31st March due to staff training for the whole practice and we will be closed again on Friday 2nd and reopen on Tuesday 6th April for the Easter Bank Holiday Weekend. 

CLOSURE FOR STAFF TRAINING

Please be aware that the Surgery and Dispensary will be closed for staff training on Thursday 20th May from 1pm.  We will reopen as normal on Friday 21st. 

If you need medical advice during the time we are closed please dial 111 and speak with NHS111.  If you have a serious or life threatening emergency please dial 999. 

Thank you for your ongoing support. 

Please be advised the next scheduled shutdowns are as follows:

Wednesday 30th June 2021

Thursday 29th July 2021

Thursday 30th September 2021

Thursday 28th October 2021

Wednesday 24th November 2021

Thursday 16th December 2021

Thursday 24th February 2022

Wednesday 30th March 2022

January 2021

EMAIL SCAM WARNING

We have been alerted by patients that there is an email in circulation claiming to be from the NHS asking you to book a COVID Vaccination.  They seem genuine in appearance but are asking for your bank details and a payment. 

COVID Vaccinations are FREE, the NHS will never ask you for a payment for this. 

Please stay safe online, if you are suspicious of any email please report it to your service provider or the police and block further emails. 

Please speak with your family and friends if you think they may be at risk from this or other types of email scams, encourage them to speak out before signing up. 

Travel Vaccinationsglobal air travel

The surgery is not presently offering nurse appointments for travel vaccination advice. We are concentrating our nursing resources on more urgent vaccinations, cytology, wound care and phlebotomy.
The situation is under constant review and we will inform patients of any changes through our website www.freshwell.co.uk

If you require any vaccinations relating to foreign travel you need to complete the application form below in order to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below

 

Europe Europe & Russia North America North America
Central America Central America South America South America
Caribbean Caribbean Africa Africa
Middle East Middle East Central Asia Central Asia
East Asia East Asia Australasia Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.

Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.


Travel Health Questionnaire

To help us offer the appropriate advice, please fill out our travel advise form and return it to the surgery before booking an appointment with our Practice Nurse Team. 

Please remember we need a MINIMUM of 6 week notice before your departure date to assess your travel form, advise you of your vaccination needs and arrange appointments if appropriate.  Failure to give appropriate notice will mean we are unable to offer you this service and you will need to make alternative arrangements with another Travel Clinic.

Providing travel advice and treatments are not covered under our NHS contract.  Fees will be applicable for any treatment given. 

 Travel Advice & Form

You can then either: return the form to the reception, e-mail it to freshwell.administration@nhs.net or fax it to 01371 811282. This will give the nurse the information required to check the latest requirements. The nurse will then contact you to make an appropriate appointment. If you are emailing this form back to us, please do fill it in but do not change the format of the document as we are currently unable to read ".docx" documents.


Travel Letters
While a letter may be required for travel, this is not an NHS service. Primary care can charge patients for the time taken to write the letter, or can decline to provide a letter and direct patients to private travel clinics for this service. At the present time Freshwell Health Centre are not providing this service to allow our clinicians to concentrate on NHS patient care and managing the Coronovirus pandemic.


Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

 
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