Welcome to Freshwell Health Centre
Welcome to the Freshford Practice. We are a seven doctor dispensing practice providing medical services to about 7,000 patients living in the mainly rural area surrounded by the conurbations of Braintree, Great Dunmow and Haverhill.
We are based in the Freshwell Health Centre situated in the village of Finchingfield and have had a longstanding close relationship with our local community. We are lucky to be supported by the community through the C.R.E.A.M.E.R. Fund. This medical practice endeavours to provide the best services to our patients as close to the community as possible.
The Freshwell Health Centre confidentially records telephone calls for Medico-Legal and Quality Purposes.
Our current standard patient guidance is as follows:
CLOSED TO COVID-19
OPEN TO HELP YOU
Thank you for the wonderful round of applause we heard ringing out through the villages on Thursday evenings. We were all moved by both your support for the NHS and for the sense of community pride you are all showing. We are here for you and really appreciate the many offers of help we are getting from our patients. Together we will get through this - keep washing hands, keep 2 metres apart, and keep checking up on friends, neighbours and people who may be alone.
To find out more about testing for coronavirus click here
Testing for coronavirus
To protect patients and staff our doors are now closed to limit entry to the building.
If you have an appointment, please knock when you get here and we will come to let you in.
The DISPENSARY is open FOR MEDICATION COLLECTIONS from 10am-1pm and 2pm-6pm If you need to order a prescription, please leave a request in the milk jug in the lobby, post to the surgery, request using SystmOnline or email email@example.com
If you need to collect a prescription, please queue at the dispensary window outside the front door where we will assist you.
For all other enquiries please go home and phone 01371 810 328 or use our eConsult service www.freshwell.co.uk
PLEASE ALLOW 5 DAYS FOR DISPENSARY TO PREPARE YOUR PRESCRIPTION. THIS IS DUE TO HEAVY DEMAND.
If you are coming to the surgery to pick up a prescription, can you pick them up for other people at the same time to reduce numbers of people coming through the doors?
If you are isolating at home and need someone to help you or if you are an NHS responder volunteer, click here for more information:
If you are caring for somebody who is living with dementia or who are affected by dementia click here to read about how you can get help from Dementia Support Workers
For coronavirus advice visit https://111.nhs.uk/covid-19
Isolation Note available for patients
Use this service if you have to stay at home because of coronavirus and need a note for your employer. If you require a medical certificate for absence from work related to the Covid-19 pandemic then you can download one here:
Covid 19 absence letter
We are working with CREAMER FUND and community groups to set up a system to to get prescriptions to isolated patients. More details to follow.
COVID19 - if you wish to register with us could you download the forms below and post them or email us them with photopcopies of ID to firstname.lastname@example.org
New Patient Questionnaire (Adults)
To find out more about your Summary Care Record, click here
New Patient Questionnaire (under 16s)
Communications and Consent Form
If you would like online access use this form: Online Access Request Form
To find out more about your Summary Care Record, click here
Please also read this information on Proof of Address and the ID we require: New Patient ID Check
We would prefer you not to come in for the time being to register as it will expose you and us to the risk of contracting coronavirus.
Mid Essex residents who need to see a GP or nurse on a weekday evening, Saturday or Sunday can now book an appointment by calling 01245 398055. Appointments are available as follows:
- Monday to Friday, 6.30pm to 8pm
- Saturday and Sunday, 8am to 8pm
and consultations will usually take place via telephone or video call. If a face-to-face appointment is required, it will be at North Chelmsford Health Centre, Sainsbury's, 2 White Hart Lane, Springfield, Chelmsford, CM2 5EF.
If you are 70 or older or have pre-existing health conditions that mean you are eligible for flu jabs then you could be at a higher risk of serious complications from coronavirus. You should follow Government advice and stay at home. Please arrange for family, neighbours and friends or local community groups to deliver the food and medicines you need. If you do not have this support available please register with the Essex Welfare Service at www.essexwelfareservice.org.uk/support-request or call 0300 303 9988
Over recent weeks Essex County Council have been working with colleagues from across Greater Essex to put together a series of resources that can be used to support people in our communities who are bereaved. It is important that family, friends and communities seeking support at this time are able to talk to somebody they trust, who will listen, empathise and point them to professional advice where necessary. Click here for more details:
Immunisations During Covid 19 Outbreak
During the current COVID-19 (coronavirus) outbreak there are lots of things that parents are having to think about.
Immunisations protect children from many serious illnesses. To make sure that your child is properly protected it is important that they still get their immunisations on time where possible. Health experts strongly advise that you make and keep your children’s immunisation appointments as planned. The same advice applies to teenagers who are due their routine adolescent immunisations
Our practice is now part of My Care Record - supporting the delivery of joined-up care. During the coronavirus (COVID-19) pandemic, additional measures are being put in place to help health and care providers to deliver effective care. This includes how the information from your care records is used. My Care Record is an approach to improving care by joining up health and care information. Wherever possible, health and care professionals will be able to access care records from other services if it is needed to deliver care for individuals with COVID-19 or COVID-19 symptoms. For example, we are working to make sure doctors, nurses and co-ordination staff at places you may receive advice or treatment can see important information from your GP record. This will include health and care professionals at neighbouring GP practices, NHS 111 and regional centres for the treatment of critically ill patients including the NHS Nightingale Hospital in London. This will make it easier and faster for them to deliver effective care for you if it is needed. Please see the My Care Record website for more information including the Privacy Notice to support this work.
Latest update 14.05.2020 14:42
SATURDAYS AND OTHER NEWS
From 2nd January 2020 our opening times are changing.
The extended hours pre-bookable appointments that we currently offer on Saturdays will move to a more commuter-friendly 7.00am to 8.00am every Monday and Thursday. We will no longer be open on Saturday mornings.
Evening and weekend GP and nurse appointments will still be available through our local network at Braintree, Halstead and North Chelmsford.
These changes are being introduced as part of our work with the local Primary Care Networks. As well as offering appointments on two early mornings a week, we also have access to evening and weekend appointments at other sites in Mid Essex. A Social Prescriber has been recruited in the locality who will be in Finchingfield one day a week to help patients, carers and families with housing issues, benefits advice, dementia and elderly social issues advice and carers advice. This will be useful to many of our patients who may rely on their GP for such help but would derive more benefit from a trained advisor.
As a practice we are also making improvements to our appointment system from January in the way that we look after patients who call us asking for appointments at times of high demand. We will be aiming to make our GP phone calls more responsive. We will also be introducing an eConsult service where patients can request advice online 24/7 and be assessed and replied to during our regular hours. More details will follow soon.
Our new Social Prescriber will soon start working in surgery on Friday mornings. Chelsea Warden can help patients who could benefit from non-medical intervention to improve their general health and wellbeing.
She can help you if you are:
- feeling lonely and isolated
- having an unhealthy lifestyle, e.g. Smoking, overweight
- dealing with a bereavement
- are being discharged from hospital
- needing support with living independently
- needing support with filling in forms/benefits
- need simple home adaptions are or care alarm
- need improving dealing with LTC
- need improving self-esteem and confidence
She will identify what support is needed and help with accessing that support. For example a befriending group, home risk assessment for falls prevention and equipment, carers support, IAPT and local community groups.
You can book an appointment through reception from 4th December 2019.
NEW DEMENTIA CLINIC
We are hosting a new dementia clinic on the last Tuesday of the month. Our first one is Tuesday 26th November. To find out more visit our Dementia page here To book an appointment call reception on 01371 810 328
Your surgery is the 10th Best in England
The Daily Mirror have looked at the National GP patient survey and found that The Freshwell Health Centre is in the Top 10 surgeries in England based on patient experience. The team here are very pleased to have that recognition. We are also grateful to all the help and support we get from the CREAMER fund. The input they give to the surgery is invaluable and does help us offer a service that meets the needs of our patient population. Read the article here: Top 10 Surgery Thank you too to the patients who filled in the survey and gave feedback to the NHS.
20th June 2019: We are very excited to announce the launch of the Freshwell Low Carb Project, which has been set up to help our patients eat well & lose weight. Please see www.lowcarbfreshwell.co.uk for further details.
For appointments and repeat prescriptions please click the SYSTMONLINE word below. Please note that appointments for Orthopaedic Specialist are not available on line - please phone reception to book.
You can now pre book appointments to see a GP or Practice Nurse when we our surgery is closed. For more information on the NHSE Extended Access Scheme please click here http://www.freshwell.co.uk/opening-times.aspx
(Site updated 21/05/2020)