This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


July 2020

Homerton University Hospital has produced an excelled patient information and support pack designed to help you to recover and manage your symptoms following COVID-19 infection.  You can download here -  Post Covid Patient Support and Advice

July 2020

Hearing Help Essex offers NHS hearing aid re-tubing, cleaning and maintenance.  Due to Coronavirus they are unable to visit our practice to offer this service but you can still see them by appointment at their centre in Moulsham Street Chelmsford.  They also offer a doorstop service for those who are vulnerable or have been shielding.  Please contact them direct by telephone on 01245 496 347 by Text 07950 406 173  or email

Hearing Help Essex is a registered charity (No: 113498) 

April 2020

Since 6th April we have changed our dispensary opening hours.

Medication can now be collected between 10am - 1pm and 2pm - 6pm Monday to Friday.

When ordering your repeat medication please allow 5 working days for the team to process your request.  With current pressures on the supply chain some medications are taking longer to get to us.  We don't want you to come out on a wasted trip and our team are working as hard as they can! 

Please continue to order in good time by either using Systmonline or by direct email

We thank you for your patience and understanding during this time.  

20th March 2020

Our dispensary is open as normal. Please do not phone us to ask about this - our reception team are currently being overwhelmed with such phone calls. We will let you know via our website if anything changes. Thank you

February 2020

Hospice Outreach Project

Farleigh Hospice are back at Freshwell Health Centre on Wednesday 12th February 2020 offering their drop service in for information, support & advice.  Find the team in our waiting room between 9 - 11:30am

Closed for Staff Training

Don't Forget we are closed from 1pm on Tuesday 11th February for Staff Training.  We will reopen at 8am on Wednesday 12th Feb.  if you need medical advice whilst we are closed please dial 111 from your telephone and speak with NHS111.  If you have a medical emergency please dial 999

January 2020


Due to upgrading our computers here at the surgery we are experiencing a few teething troubles with out IT systems.  Please bear with us whilst we get these rectified as soon as we can.  We appreciate your patience and support.

Hospice Outreach Project

Farleigh Hospice is returning to Freshwell Health Centre on Wednesday 15th January 2020 offering their drop service in for information, support & advice.  Find the team in our waiting room between 9 - 11am

September 2019


We have contacted the company who have placed road closure signs up in the area. This is due to improvements to broadband connectivity in the area and have been assured that the affected areas will be:-

17/09 à 09/10

Howe Street/Duck End/B1057 to junction of B1053


10/10 à 20/10 (provisional - dates may be subject to change)

Church Hill/B1053 to junction of Vicarage Road

We are sorry if this will affect you however they are outside of our control.  Should you need any further advice on these closures please contact the John Henry Group on 01954 288011

September 2019

We are now taking "early bird" bookings for the 2019 Flu Vaccinations campaign for the Over 65s. If you are 65 or over and would like to be vaccinated this year you can call to book an appointment at our clinic on SATURDAY 5th OCTOBER 2019 which starts at 8am. We are currently taking bookings for 8.00am-9.30am andwill release later appointments when they fill up. Call reception on 01371 810 328 to book your place.

June 2019

We are very excited to announce the launch of the Freshwell Low Carb Project, which has been set up to help our patients eat well & lose weight. Please click here for further details.

May 2019

The practice is delighted to welcome Mr David Shedden as the new practice manager. David brings a wealth of experience and knowledge having worked at other practices within Mid Essex for a number of years. This new post follows the resignation of Mrs Linda de Silva who, after 11 years, has stepped down and accepted a part-time position with us from June. We are pleased to keep her local knowledge within our organisation.

February 2019 - Are you interested in a healthy diet and / or losing weight?

The clinicians here at Freshwell are becoming increasingly excited about the low carbohydrate Mediterranean lifestyle revolution. There is emerging strong scientific evidence for the benefits of this way of eating, which can also be a very effective means of losing weight.

Also, we are hoping to host a course to help people diagnosed with prediabetes in the near future.

Please click the link in the right hand column of the homepage on this website for further details.


We will be closed for training between 11am and 3pm on Thursday 31st January. From February 2019 we are changing our training times to be in line with all other practices in Mid Essex. We will be closing at 1pm and will not reopen on the following dates in 2019: Wed 13th Feb, Tue 12th Mar, Tue 14th May, Wed 12th Jun, Thu 11th Jul, Wed 11th Sep, Thu 10th Oct, Tue 12th Nov, Wed 11th Dec. These dates are also listed on our Opening Times page with details of what to do if you need urgent medical attention whilst we are closed.

April 2019 The Creamer Fund Easter raffle will be held here 8-16 April.  Any suitable prizes will be gratefully received and can be left with our reception team.  CREAMER are looking for Volunteers to assist selling tickets 8-16.  Please leave your contact number with reception and their Social Secretary Sylvia Gould will contact you. 

Extended Access and Care Navigation Update

The new care navigation system has been working really well so far. We are delighted that a pharmacist and an advanced nurse practitioner have now joined our team. In addition to these in-house appointments, there are also extended access appointments that our patients can access at weekends and in the evenings. These are held in Chelmsford, Halstead and Braintree. Please ask reception if you would prefer to see someone out of our opening hours at another location.

Aug 2018

Care Navigation

The Freshwell Management have recently been finding ways to diversify the clinical team at the surgery to add further expertise and capacity. Since February we have had an MSK specialist and from next month we will have a pharmacist available in-house. We also hope to recruit a nurse practitioner in the near future. On 3rd Sept we will be introducing a national process called Care Navigation. This involves the reception team asking why you are requesting an appointment. This information will be used to ensure that you are directed to the most appropriate clinician or service. When asked, please give a brief reason eg knee pain or medication review. Please be assured that all staff at Freshwell sign a confidentiality agreement and understand the importance of keeping your information safe and secure.

July 2018

Your Data Matters to the NHS

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments. 

Since May 2018, the strict rules about how this data can and cannot be used were strengthened.  The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning. 

To find out more visit: or call 0300 303 5678

If you have already opted out of data sharing you will NOT need to opt out again.

May 2018

With the General Data Protection Regulations (GDPR) coming into effect from 25th May 2018 we have been busy updating our policies to reflect the increased security surrounding your data.  As part of our on-going commitment to data security you can now read and download our privacy notice along with our information leaflet on our website under further information or click here

April 2018

NHS England have advised the Mid Essex Clinical Commissioning Group that they must encourage all member practices to reduce the money spent on prescribing OTC (Over the Counter) medicines.

In the first instance, we will no longer be prescribing the following medicines to patients aged 18 year and over: cetirizine & loratadine tablets, sodium cromoglicate eye drops, beclometasone (beconase) or fluticasone (flixonase) nasal sprays.  You will need to buy these from a chemist in future.

Click here for further information


February 2018

When you book an appointment, please let the receptionist know a brief reason why you need to see a clinician. This will allow them to book you in with the most appropriate person. Thanks to CREAMER funding, we now have a Orthopaedic Specialist Practitioner working here twice a week. He is able to give advice regarding musculoskeletal injuries. You can book to see him directly without a referral from one of our doctors.

January 2018

Think #3beforeGP

The Royal College of General Practitioners is currently running a campaign asking everyone to help alleviate the pressure on GP Practices across the UK.  It simply asks you to consider....

Before making a GP appointment, can I?

1) self-care

2) use NHS Choices or a similar reputable UK resource

3) seek advice from a pharmacist

December 2017

To improve communication we are introducing a new FREE text message appointment booking confirmation and reminder service for all patients aged 18yrs and over.  If you would like to be included in this service please make sure we have your current mobile number.

If we already have your mobile phone number you will receive a text messaging asking if you would like to opt in/out of this service.  If you choose to opt out this can be done by a simple return of text, but you can always opt in at a later date if you change your mind.

If you remain opted in you will start to receive text messages to confirm your appointment giving you the option to cancel your appointment directly by return of text.

Our plan is to expand this service to allow us to inform you if a clinic has been cancelled, the flu jabs are now available or if the Doctor would like you to book an appointment to discuss recent test results.

Please help us to keep your records up to date by informing us on any changes to your mobile telephone numbers to ensure you continue to be included in this text messaging service.

October 2017

Our children's flu vaccines have now arrived. Children who were 2 or 3 on 31st August 2017 are eligible. Please ring for an appointment if you would like your child vaccinated. Primary school aged children will be vaccinated at school.

We have now installed hearing loops at both the reception and dispensary counters. We would like to thank The CREAMER Fund for financing this important improvement to our practice for patients who are hard of hearing. We have added signs to each counter to help them know where to stand for the best reception. There is also a portable device available for use in the consultation rooms. Please ask at reception if you would like this to be made available when seeing a doctor or nurse. the portable device can be used without a hearing aid if necessary.

September 2017

We are now taking bookings for our flu clinic on Saturday 7th October. Eligible ADULT patients (over 65s, pregnant women, carers, patients with certain chronic diseases, immunosuppressed and obese patients) should phone reception to book. Further information relating to flu vaccinations for children will follow shortly.

August 2017

Our Summer 2017 Newsletter is now on the website and available to download.  Head over to the newsletters page to find what has been happening behind the scenes at Freshwell Health Centre.

4th July 2017

Building works are currently underway at the surgery. Because we are having a new reception counter fitted the main entrance is not in use. Please follow the signs to enter at the rear of the building. We apologise for any inconvenience this may cause.

June 2017

Please note that due to a technical error on the website previous news items have been lost.

News Archive

21st November 2016

Tickets for the CREAMER Christmas raffle will be on sale at the surgery in the mornings from Monday 5th to Wednesday 14th December.  The draw will take place on 15th. We welcome any donations of prizes. Please leave these at reception. Thank you for your support.

14th November 2016

There is a national problem with NHS email. This has affected our dispensary account ( If possible, please choose another method to order repeat prescriptions such as clicking on the link on this website, faxing to 01371 811282, dropping off your repeat slip at the surgery. We apologise for any inconvenience or delay this may cause and will update you as soon as we have more information.

September 2016

Our newly refurbisheddispensary will be reopening on Monday 26th September! Opening times remain the same for the ordering and collection of medications: 8am to 1pm and 2pm to 6.30pm Monday to Friday and access is via our waiting room. We would like to thank everyone for their patience and understanding whilst the transformation took place.

September 2016

We are delighted to announce that following our inspection in May 2016 the CQC have rated the practice as OUTSTANDING. It is wonderful that the hard work and dedication of our staff has been formally recognised. The CQC inspectors were very impressed with the support that the CREAMER Fund gives to the practice and local community and the range of services we offered. Thank you to all the patients that provided feedback.  To view the report please click on "see the report" under the CQC header towards the bottom of the home page.

May 2016

Have you received good care from our Nursing Team?  If you have we would like to hear about it.  Simply follow the link on our home page to the I Want Great Care website and leave an online review.  If you cannot find the member of our team you are looking for simply type Freshwell into the search box and all the clinical staff will appear.  Sadly we cannot extend this service to  our HCAs at present, but you can always leave them a review under the Practice section.

May 2016

CQC are visiting!  On Tuesday 24th May 2016 the Care Quality Commission are coming to inspect Freshwell Health Centre.  If you have any comments about the practice, services we offer or the care you receive from us, please come into reception and fill out a comment card.  The results of the inspection will be published on our website in due course.  

April 16

Lost Property - A bracelet was handed into reception in December and has never been claimed. Please ask at reception if you think it might belong to you.

March 16

We have been asked by NHS England to remind our patients that A&E is for serious and life-threatening conditions only. If you need healthcare advice and it is not an emergency please consider talking to a pharmacist, phoning NHS111 or visiting the GP before going to A&E.

If you book an appointment and are unable to attend please let us know as, even at short notice, we can often use this time to see another patient. In February we lost 60 doctors appointments and 90 nursing appointments because patients did not attend. This increases waiting times and reduces choice for everyone. Please work with us to keep our service as efficient as possible.

December 2015

We are currently experiencing an error with online prescription services.  If you order your medication through SystmOneline please be aware that the automatic message you recieive to inform you when your medicines will be ready is incorrect. 

We would like to remind patients that you will need to allow 2 working daysfrom the time you order your precription until you can collect it. Please accept our applogies for any inconvenience this may have caused whilst SystmOne fix this fault.

September 2015

The Freshwell Health Centre is pleased to be accredited by The University of Cambridge School of Clinical Medicine for General Practice Medical Student Teaching.  Students studying medicine will gain experience in a primary care setting.  Please see Freshwell News for further information. 

13th August 2015

Having heard this morning about the decision that Essex Highways has made to close Finchingfield bridge for 4 months from July 2016, we are already working with other local organisations and NHS England to ensure correct planning processes will be put in place to minimise any disruption to health care in this community. We will keep patients informed of any decisions that are made.

4th August 2015

We have been collecting Friends and Family data since January 2015. This is a national data collection scheme that asks patients using our services for feedback on whether they would recommend us to their firends and family. We are delighted that, of the 120 patients answering the question, 119 would be extremely likely to recommend us. Thank you. If you would like to have your say please pick up details from reception when you next visit.

12th June 2015

We are delighted to welcome Dr Harriet Barrett to our practice. She will be working for us on Mondays, Wednesdays and Fridays.

2nd June 2015

Our building works are due to start on Monday 8th June and will continue for several months. The plans are on display in the waiting room. Parking will be limited during this time - please only use the surgery car park if you really need to. There may be some other restrictions / changes to access during the works - please take note of any additional information displayed. If you have any concerns please speak to the management team. We apologise for any disruption.

23rd March 2015

The walk-in service on the Springfield Sainsbury’s site in Chelmsford will be closing on 31st March.The GP practice on site will remain open as usual.

If the surgery is closed you can arrange to see a local out of hours GP by calling NHS 111.You can also visit your local pharmacy. Your pharmacist will be able to offer advice on prescription medications, as well as a range of common problems, including colds, women’s health, skin conditions, allergies and aches and pains.To find your nearest pharmacy visit

Please remember, A&E is for serious and life-threatening illness, injury and accidents only.

20th March 2015

We were sad to say goodbye to Mary Joy, one of our Practice Nurses, this week. She has worked at the surgery for many years and her expertise and caring nature will be missed by staff and patients alike. We wish her a long and happy retirement.

31st January 2015

If you would like to view the plans for the changes to our building please see the display in our waiting room or click here to visit the Braintree Planning website.

31st Janaury 2015

 If you would like to see a summary of the actions we have taken since the last patient survey in 2014 please click here.

8th January 2015.

We have set up a new way for patients to provide feedback to us about the care they receive at Freshwell Health Centre. This is via the iwantgreatcare website. If you would like to provide some feedback please click on the link and follow the instructions. It only takes a few minutes. Patient feedback is useful in allow us to develop our services and staff. Thank you.

29th December 2014

In January the Government scheme to allow patients to register at a practice outside of their home area will commence. This is a scheme that practices can choose to opt into. In order to avoid additional workload which may compromise the care we provide for our in-area patients, we have decided not to sign up to this scheme. For more information on the Government scheme go to

November 2014

Our new on-line services SystmOnline are now up and running where you can order your repeat medication and book a routine appointment with a doctor

17th November 2014

Due to the change of our Computer Clinical System, The "EMIS / Patient  Access" on-line service is no longer in use.

19th September 2014

We are changing our clinical computer system at the end of October 2014.  Please help us to avoid delays for patients needing repeat medication.  If you are likely to need a repeat prescription before the end of October please order by Tuesday 21st October and if possible allow a full week before collecting your medication. 

The dispensary will be open as normal for collections and urgent prescriptions.

2nd June 2014

Tour de France will be coming to Essex on 7th July 2014. The road outside the surgery will be closed from 7.30am until 4.00pm with no vehicle access but the surgery will remain open. For more information about healthcare on the day please read our information sheet Patient_information.rtf.

1st March 2014 

From 1st March 2014, Freshwell Health Centre will be changing the ways in which repeat medication can be ordered.  We will cease to take repeat prescription orders over the telephone and will be introducing a new Automatic Repeat Presecription Service in addition to our current methods of Online, Post, Email, Repeat Slip and Fax service.  Please click here for instructions

18th February 2014

We have now received 250 completed questionnaires and are analysing the results. Thank you to all the patients who completed one. If further copies are received, these will be reviewed by the partners but will not be included in the analysis for 2013-14.

4th February 2014

We are currently distributing our Patient Satisfaction Questionnaire. If you would like to complete a copy please click here. Instructions for returning completed questionnaires are on the back page.

Important Change to Ordering Repeat Medication from 1st March 2014.   Please click here for instructions. 

March 2012

Our latest patient questionnaire results are now available. Please click on the "survey results 2011 to 2012" link on the right hand side of this page. Many thanks to our patient reference group for their kind assistance with this project

For a full report of our patient reference group activity during 2011 - 2012 please click on the "Survey Report" link. 

September 2010: A new way of ordering repeat prescriptions

We are keen to encourage our patients on repeat prescritions to order them via the internet or email where possible. In addition to the existing "EMIS ACCESS" method of re-ordering, you can now order prescriptions directly via our dispensary.  Their email address is .  Please ensure you provide your name and the items that you wish to order.

The advantage of this new method is that you do not have to register for a password at the surgery (or request a new password if you have mislaid your previous one). But if you already have a password for EMIS ACCESS, then it would be probably best to continue using EMIS ACCESS.

 Credit / Debit Cards

Following patient feedback we have now installed a facility for patients to pay for prescriptions, medicals, travel vaccinations etc by credit or debit card. This is in addition to the current payment methods of cash or cheque. The cards we accept are Visa, MasterCard, Maestro and Solo. There is no minimum spend and we will not charge you a fee for this service.


If you wish to pay by card please go to the dispensary hatch as usual.  This facility is not currently available for patients collecting prescriptions at branch surgeries.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website