Noticeboard

CLOSING FOR STAFF TRAINING - 29th October

In line with our CCG guidance, our next practice monthly half day training shutdowns is THURSDAY 29th OCTOBER 2020.  This closure also affects our dispensary and you will NOT be able to collect medication or access the practice by phone from 1pm on the day.

We ARE still running a flu vaccination clinic on this afternoon, if you have a booked appointment please make sure you attend.

When we are closed if you need medical advice please call NHS111. If you have a life threatening or medical emergency please dial 999. 

5th Sept 2020

We are pleased to announce our CHILD FLU VACCINES have arrived.   

If your child is aged 2 - 3yrs old (born between 01/09/2016 - 31/08/2018) please call the surgery to book an appointment.  Clinics are running from 30th Sept onwards.  We look forward to seeing you! 

July 2020

Homerton University Hospital has produced an excelled patient information and support pack designed to help you to recover and manage your symptoms following COVID-19 infection.  You can download here -  Post Covid Patient Support and Advice

July 2020

Hearing Help Essex offers NHS hearing aid re-tubing, cleaning and maintenance.  Due to Coronavirus they are unable to visit our practice to offer this service but you can still see them by appointment at their centre in Moulsham Street Chelmsford.  They also offer a doorstop service for those who are vulnerable or have been shielding.  Please contact them direct by telephone on 01245 496 347 by Text 07950 406 173  or email help@hearinghelpessex.org.uk

Hearing Help Essex is a registered charity (No: 113498) 

April 2020

Since 6th April we have changed our dispensary opening hours.

Medication can now be collected between 10am - 1pm and 2pm - 6pm Monday to Friday.

When ordering your repeat medication please allow 5 working days for the team to process your request.  With current pressures on the supply chain some medications are taking longer to get to us.  We don't want you to come out on a wasted trip and our team are working as hard as they can! 

Please continue to order in good time by either using Systmonline or by direct email freshwell.dispensary@nhs.net

We thank you for your patience and understanding during this time.  

June 2019

We are very excited to announce the launch of the Freshwell Low Carb Project, which has been set up to help our patients eat well & lose weight. Please click here for further details.

February 2019 - Are you interested in a healthy diet and / or losing weight?

The clinicians here at Freshwell are becoming increasingly excited about the low carbohydrate Mediterranean lifestyle revolution. There is emerging strong scientific evidence for the benefits of this way of eating, which can also be a very effective means of losing weight.

Also, we are hoping to host a course to help people diagnosed with prediabetes in the near future.

Please click the link in the right hand column of the homepage on this website for further details.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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