Noticeboard

Festive Opening Times

Over the Christmas and New Year period we will be closed from 18:30 on Friday 24th until 08:00 on Wednesday 29th December

We will be closed again from 18:30 Friday 31st December until 08:00 Tuesday 2nd January 2022

If you need medical help or assistance during this time please call NHS111

If you have a life threatening emergency please dial 999

CLOSED FOR STAFF TRAINING

The Surgery and Dispensary will be closing at 1pm on Thursday 24th February 2022 and re-opening at 8am on Friday 25th February 2022.  If you need medical assistance during this time please contact NHS111 or if you have a life threatening emergency please dial 999.

We are sorry but we will be unable to assist with any medical or prescription query on this afternoon.  

Thank you for your ongoing support. 

Please be advised the next scheduled shutdowns are as follows:

Wednesday 30th March 2022

Secondary use of GP Data Opt Out

If you wish to opt-out of any potential secondary use of your GP data please download and complete the form we have here Type 1 Opt Out letter

Please note that this is for medical data which may be shared with third parties. Your Summary Care Record will not be affected by this and will still be shared with hospitals and other NHS care providers only, unless you want to opt out from that too. Download that here Summary Care Record Opt In/Opt out

Please send these forms to the surgery by post or by hand or email to freshwell.administration@nhs.net

Collection of GP Data NHS Digital released a statement last month regarding the launch of the new system they will be using to collect GP data, called the General Practice Data for Planning and Research (GPDPR) service. The statement highlights that NHS Digital will only share data with organisations who have a legal basis and meet strict criteria to use it for local, regional and national planning, policy development, commissioning, public health and research purposes. They have also developed a public advice webpage to explain how and why the data is being used.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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