Appointments

The Reception is the main point of contact for patients. It is staffed between 8 a.m. and 6.30 p.m. from Monday to Friday (except Bank Holidays)

Our reception staff will try to help you as quickly and efficiently as possible. If we can, we will try to make the appointment with the health professional you request at the time you request. This is usually possible but we ask your understanding if this is not possible.

You can book: in person at the reception, or by phoning 01371 810328, or book at appointment on-line (see the SystmOnline section of this website for further details)

Click on the image below to use SystmOnline:

You can also use the NHS App for access to all online services.

If you are having issues connecting the NHS app to the surgery you can use this helpful guide. NHS APP GUIDE

The Freshwell Health Centre will also be closed for staff development and training from 1pm on one afternoon each month, the planned dates are:

Thursday    29th July 2021 

Thursday    30th September 2021

Thursday    28th October 2021

Wednesday 24th November 2021

Wednesday 16th December 2021

Thursday    24th February 2022

Wednesday 30th March 2022

If we are closed for training and you need medical attention  for an emergency please ring 111 to speak to NHS111 who are commissioned to provide cover.

Home Visits

Where possible we encourage patients to come to the surgery when they are ill as we have full facilities for investigation and treatment and can therefore provide better care than in the home.

However, if you are too ill to attend the surgery and require a home visit, please telephone the surgery (01371 810328) before 11 a.m.

The receptionist or nurse will ask for some information on your condition so that the doctor can assess the urgency of the visit.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Telephone Advice

To get telephone advice you can contact the practice by phoning 01371 810328.

The receptionist will transfer your call to one of our practice nurses. The nurses are available for telephone advice between 8am and 6.30pm (Monday to Friday). However, they are consulting between 8am and 12noon and 4pm to 6.30pm therefore we would ask you to phone outside these hours where possible. If they are consulting, the receptionist will take your telephone number and a nurse will call you back.

If you wish to speak to a doctor please phone Reception to arrange a telephone consultation.  The doctor will call you back between 11 a.m. and 1 p.m.  During the afternoon, only urgent phone calls will be made by the duty doctor.  

Test Results

You can find out your test results by using the NHS App or by phoning reception on 01371 810328 between 11am and 4pm. At other times the reception is busy so we would ask you not to phone outside these times. Alternatively you are always welcome to book an appointment to discuss a test result or request that a doctor or nurse phones you back to discuss it.

All the test results will be looked at by a doctor who may consider it is fine to give the result out over the telephone or may request you make an appointment to discuss your result.

When you phone the receptionist will put you through to either a nurse or doctor if it is appropriate for you to be given the result over the telephone or may ask you to make an appointment if the doctor has requested this.

The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.