Noticeboard

CLOSING FOR STAFF TRAINING

Please be aware that on Thursday 20th May 2021 the Surgery and Dispensary will be closing at 1pm for staff training.  We will re-open at 8am on Friday 21st May. 

If you need medical advice and support when we are closed please contact NHS111.  If you have a life threatening emergency please dial 999. 

TELEPHONE PROBLEMS

We appear to have some technical issues with our phone system this morning - we are open until 1pm today 28/04/2021 before staff training.  We hope to solve the issues asap but you can still contact us via eConsult if you need advice today.    Please use the link on our home page.  

Appointment Pressures

We are experiencing exceptionally high demand for our GP appointments and we know this has a knock on effect for you our patients.

To help us help you we would encourage all patients to utilise our eConsult service available via this website, to confidentially contact the practice with routine and urgent but not medical emergency queries.  

This service has been designed to help your GPs manage and assess your healthcare needs efficiently.  If you use this service before 2pm we aim to contact you back the same day.  

Thank you for your ongoing support and understanding. 

March 2021

Dispensary Update

We are pleased to announce that from Monday 29th March our dispensary hours are changing.  You will be able to collect medication between 9am until 1pm and 2pm - 6pm Monday to Friday. 

Thank you everyone for your continued support and kindness to our staff during the last 12 months.

Don't forget that the Dispensary and Surgery will be closed from 1pm on Wednesday 31st March due to staff training for the whole practice and we will be closed again on Friday 2nd and reopen on Tuesday 6th April for the Easter Bank Holiday Weekend. 

CLOSURE FOR STAFF TRAINING

Please be aware that the Surgery and Dispensary will be closed for staff training on Thursday 20th May from 1pm.  We will reopen as normal on Friday 21st. 

If you need medical advice during the time we are closed please dial 111 and speak with NHS111.  If you have a serious or life threatening emergency please dial 999. 

Thank you for your ongoing support. 

Please be advised the next scheduled shutdowns are as follows:

Wednesday 30th June 2021

Thursday 29th July 2021

Thursday 30th September 2021

Thursday 28th October 2021

Wednesday 24th November 2021

Thursday 16th December 2021

Thursday 24th February 2022

Wednesday 30th March 2022

January 2021

EMAIL SCAM WARNING

We have been alerted by patients that there is an email in circulation claiming to be from the NHS asking you to book a COVID Vaccination.  They seem genuine in appearance but are asking for your bank details and a payment. 

COVID Vaccinations are FREE, the NHS will never ask you for a payment for this. 

Please stay safe online, if you are suspicious of any email please report it to your service provider or the police and block further emails. 

Please speak with your family and friends if you think they may be at risk from this or other types of email scams, encourage them to speak out before signing up. 

When We Are Closed

If you have an urgent, life threatening emergency, please phone 999 to request an ambulance.

For other medical matters that you do not think will wait until the surgery re-opens, please phone 111. This will connect you with the NHS111 service where a call handler will assess the severity of the problem. They will either call an ambulance, contact an out of hours GP or ask you to contact the practice when we re-open. Calls to this service are free from both mobiles and landlines.

If NHS111 contact an out of hours GP to assist you, our local out of hours medical cover will be provided by Primecare from 1st April 2017, which is based in Chelmsford. The receptionist will relay the NHS111 information to the doctor on duty and the doctor will phone you back as soon as possible. The doctor will respond in one of three ways:

You may be given advice and asked to contact the doctor again if you deteriorate.

  • You may be asked to come to the Out of Hours Centre in Braintree, Halstead or Chelmsford.
  • The doctor may visit you at home.

How the doctor responds will depend on the doctor's assessment of your problem and what is the most appropriate way of dealing with it at the time.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website