Noticeboard

CLOSING FOR STAFF TRAINING

Please be aware that on Thursday 20th May 2021 the Surgery and Dispensary will be closing at 1pm for staff training.  We will re-open at 8am on Friday 21st May. 

If you need medical advice and support when we are closed please contact NHS111.  If you have a life threatening emergency please dial 999. 

TELEPHONE PROBLEMS

We appear to have some technical issues with our phone system this morning - we are open until 1pm today 28/04/2021 before staff training.  We hope to solve the issues asap but you can still contact us via eConsult if you need advice today.    Please use the link on our home page.  

Appointment Pressures

We are experiencing exceptionally high demand for our GP appointments and we know this has a knock on effect for you our patients.

To help us help you we would encourage all patients to utilise our eConsult service available via this website, to confidentially contact the practice with routine and urgent but not medical emergency queries.  

This service has been designed to help your GPs manage and assess your healthcare needs efficiently.  If you use this service before 2pm we aim to contact you back the same day.  

Thank you for your ongoing support and understanding. 

March 2021

Dispensary Update

We are pleased to announce that from Monday 29th March our dispensary hours are changing.  You will be able to collect medication between 9am until 1pm and 2pm - 6pm Monday to Friday. 

Thank you everyone for your continued support and kindness to our staff during the last 12 months.

Don't forget that the Dispensary and Surgery will be closed from 1pm on Wednesday 31st March due to staff training for the whole practice and we will be closed again on Friday 2nd and reopen on Tuesday 6th April for the Easter Bank Holiday Weekend. 

CLOSURE FOR STAFF TRAINING

Please be aware that the Surgery and Dispensary will be closed for staff training on Thursday 20th May from 1pm.  We will reopen as normal on Friday 21st. 

If you need medical advice during the time we are closed please dial 111 and speak with NHS111.  If you have a serious or life threatening emergency please dial 999. 

Thank you for your ongoing support. 

Please be advised the next scheduled shutdowns are as follows:

Wednesday 30th June 2021

Thursday 29th July 2021

Thursday 30th September 2021

Thursday 28th October 2021

Wednesday 24th November 2021

Thursday 16th December 2021

Thursday 24th February 2022

Wednesday 30th March 2022

January 2021

EMAIL SCAM WARNING

We have been alerted by patients that there is an email in circulation claiming to be from the NHS asking you to book a COVID Vaccination.  They seem genuine in appearance but are asking for your bank details and a payment. 

COVID Vaccinations are FREE, the NHS will never ask you for a payment for this. 

Please stay safe online, if you are suspicious of any email please report it to your service provider or the police and block further emails. 

Please speak with your family and friends if you think they may be at risk from this or other types of email scams, encourage them to speak out before signing up. 

Get Involved
Reports & Surveys

Patent Reference Group

The team at Freshwell Health Centre are keen to increase the way that patients can make their views heard.  We have set up a Patient Reference Group (PRG) to allow discussion about what we could do to be more responsive and better understand the needs of our community.

Would you like to be a volunteer member of our PRG?

We are looking for patients from all age groups and walks of life so that the PRG reflects the local population. You do not need any clinical knowledge or local expertise to join.

What will you need to do as a PRG member? 

  • Provide us with an email address so that we can contact you
  • Let us have your views on how we are doing at the moment
  • Pass on any ideas you have on how we could change things as a result of the survey

We will keep you updated on any changes we make as a result of this process.

We promise not to bombard you with emails!

If you are interested in getting involved please let us know at this email address

freshwell.administration@nhs.net

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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