Noticeboard

April 2021

Appointment Pressures

We are experiencing exceptionally high demand for our GP appointments and we know this has a knock on effect for you our patients.

To help us help you we would encourage all patients to utilise our eConsult service available via this website, to confidentially contact the practice with routine and urgent but not medical emergency queries.  

This service has been designed to help your GPs manage and assess your healthcare needs efficiently.  If you use this service before 2pm we aim to contact you back the same day.  

Thank you for your ongoing support and understanding. 

Easter Bank Holiday Closure 

We will be closing from 18:30 Thursday 1st and reopening at 08:00 Tuesday 6th April 2021.  If you require medical help or support during this time please ring NHS111 as there are a number of services available locally during this time.

If you have a life threatening emergency please dial 999

March 2021

Dispensary Update

We are pleased to announce that from Monday 29th March our dispensary hours are changing.  You will be able to collect medication between 9am until 1pm and 2pm - 6pm Monday to Friday. 

Thank you everyone for your continued support and kindness to our staff during the last 12 months.

Don't forget that the Dispensary and Surgery will be closed from 1pm on Wednesday 31st March due to staff training for the whole practice and we will be closed again on Friday 2nd and reopen on Tuesday 6th April for the Easter Bank Holiday Weekend. 

CLOSURE FOR STAFF TRAINING

Please be aware that the Surgery and Dispensary will be closed for staff training on Wednesday 31st March from 1pm.  We will reopen as normal on Thursday 1st. 

If you need medical advice during the time we are closed please dial 111 and speak with NHS111.  If you have a serious or life threatening emergency please dial 999. 

Thank you for your ongoing support. 

Please be advised the next scheduled shutdowns are as follows:

Wednesday 28th April 2021

Thursday 20th May 2021

Wednesday 30th June 2021

Thursday 29th July 2021

Thursday 30th September 2021

Thursday 28th October 2021

Wednesday 24th November 2021

Thursday 16th December 2021

Thursday 24th February 2022

Wednesday 30th March 2022

January 2021

EMAIL SCAM WARNING

We have been alerted by patients that there is an email in circulation claiming to be from the NHS asking you to book a COVID Vaccination.  They seem genuine in appearance but are asking for your bank details and a payment. 

COVID Vaccinations are FREE, the NHS will never ask you for a payment for this. 

Please stay safe online, if you are suspicious of any email please report it to your service provider or the police and block further emails. 

Please speak with your family and friends if you think they may be at risk from this or other types of email scams, encourage them to speak out before signing up. 

Ordering Repeat Prescriptions

When ordering a repeat prescription please clearly state your name, date of birth or patient number and the name of the medication required. With current pressures due to Coronavirus please allow five working days (not including weekends and bank holidays) for us to order your medication from the wholesaler and make up your prescription.

We advise patients to allow additional time when ordering repeats at Christmas and Easter. These are particularly busy times for both the surgery and the wholesalers.

Ordering via the internet is the most accurate, secure and speedy way to order your repeat prescription.

The range of options for ordering repeat prescriptions at Freshwell Health Centre are:

  • Via our website in one of two ways:
    • 1) Please ask at reception for a leaflet on how to register for SystmOnline. Once you are registered, then you can click on the "SystmOnline" image at the bottom of this page to order repeat prescriptions or book doctor appointments 24 hours a day / 7 days a week.
    • 2) You can also request medication by clicking on the "repeat prescriptions" icon on the bottom of our home page.
  • By placing a slip in the jug by the reception counter or through our letter box if we are closed
  • By post to Freshwell Health Centre, Wethersfield Road, Finchingfield, Essex, CM7 4BQ 
  • By email to freshwell.dispensary@nhs.net(Please write ‘repeat request’ in the subject line)

Written requests are easier and safer for our dispensary staff to manage as they avoid the problems of drugs with names that are difficult to pronounce and minimise the possibility of errors.  Please help our staff by using a written request rather than the phone line. Please do not phone the main surgery line to order a repeat prescription.

If a doctor prescribes a new medication during a consultation, this will be available immediately.

Collecting Repeat Prescriptions

As we are a rural practice, we are able to dispense to almost all of our patients. The dispensary is open during the following hours:

Monday            09:00 – 13:00   and   14:00 - 18:00

Tuesday            09:00 – 13:00   and   14:00 - 18:00 *

Wednesday        09:00 – 13:00   and   14:00 - 18:00 *

Thursday           09:00 – 13:00   and   14:00 - 18:00 *

Friday                09:00 – 13:00   and   14:00 - 18:00

* The Practice is closed from 1pm on one day each month for staff training. (See Opening Times for dates listed) The dispensary will not reopen on these days.

Unused medication should be disposed of carefully. If we have dispensed the medication we can dispose any unused items. Please take the medication to the Dispensary (Monday to Friday only). We are not allowed to dispose of medication dispensed by other organisations - please take these items to a pharmacy for safe disposal.

Click on the link below to access our on-line services.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website