Comments & Complaints

We welcome your comments, compliments, concerns or complaints.


If you wish to talk to us, please write to us by post or email or call reception on 01371 810 328.

To read our patient feedback information, please click HERE.


If you wish to download and fill in one or our feedback forms, please click HERE.


We will ensure that your complaint is investigated thoroughly and as speedily as possible.  We will endeavour to resolve verbal complaints on the same day.


You will receive an acknowledgment of your written complaint within three working days.  We aim to complete any investigations and report back to you within ten days of receipt of your complaint, although, in some cases, more time may be required.


Please post or deliver your completed form to

David Shedden

Practice Manager
The Freshwell Health Centre
Wethersfield Road






Please note that this email box is not monitored daily so do not use it for issues requiring an immediate response.