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Reception is staffed between 8 a.m. and 6.30 p.m. from Monday to Friday (except Bank Holidays).
Appointments are available to book in advance. Reception may ask you some questions about why you need an appointment to help book you in with the right clincian - you can find more information about which clinician you need to see here
Our reception staff will try to help you as quickly and efficiently as possible. If we can, we will try to make the appointment with the health professional you request at the time you request. This is usually possible but we ask your understanding if this is not possible.
You can book:
We have a number of appointments available on the day saved for urgent cases. Please call reception in the morning if you need to book one of these.
If you need help out of hours (see below for our opening times) please call 111
You should always call 999 in emergencies
Mid Essex residents who need to see a GP or nurse on a weekday evening, Saturday or Sunday can now book an appointment by calling 01245 398055. Appointments are available as follows:
Consultations will usually take place via telephone or video call. If a face-to-face appointment is required, it will be at one of the Colne Valley Primary Care Network Practices. You will be advised which site your appointment will be at at the time of booking
If you have an urgent, life threatening emergency, please phone 999 to request an ambulance.
For other medical matters that you do not think will wait until the surgery re-opens, please phone 111. This will connect you with the NHS111 service where a call handler will assess the severity of the problem. They will either call an ambulance, contact an out of hours GP or ask you to contact the practice when we re-open. Calls to this service are free from both mobiles and landlines.
You can also use the NHS 111 Online Service
If NHS111 contact an out of hours GP to assist you, our local out of hours medical cover will be provided by Primecare from 1st April 2017, which is based in Chelmsford. The receptionist will relay the NHS111 information to the doctor on duty and the doctor will phone you back as soon as possible. The doctor will respond in one of three ways:
How the doctor responds will depend on the doctor's assessment of your problem and what is the most appropriate way of dealing with it at the time.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can cancel 24 hours in advance using our online form, Airmid or the NHS App.
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Would you or someone you know benefit from a translator when you talk to us? Let us know by filling in this form - copies are also available to collect from reception. Hand completed forms in at reception or email to freshwell.administration@nhs.net.
This form can be used to request both spoken and non-spoken interpreters
Where possible we encourage patients to come to the surgery when they are ill as we have full facilities for investigation and treatment and can therefore provide better care than in the home.
However, if you are too ill to attend the surgery and require a home visit, please telephone the surgery (01371 810328) before 11 a.m.
The receptionist or nurse will ask for some information on your condition so that the doctor can assess the urgency of the visit.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
Is available for anyone living within the Braintree District Council area who is unable to access public transport. The Council can provide affordable accessible transport to your appointment and home again. Please visit their website for more information www.braintree.gov.uk/communitytransport, e-mail them on community.transport@braintree.gov.uk or call their friendly Team on 01376 557883.
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
